Description: Like New. Inscribed: Cynthia Here's to Great Service 2012 Entrepreneurial phenomenon Ari Weinzweig, co-founder of the much-loved Zingerman's Deli, shares the secrets to providing world-class customer service.Zingerman's in Ann Arbor, Michigan, is a beloved deli with some of the most loyal clientele around. It has been praised for its products and service in media outlets far and wide, including the New York Times, Men's Journal, Inc. Magazine, Esquire, Atlantic Monthly, USA Today, and Fast Company. And what started out as a small deli has grown to a flourishing restaurant, catering service, bakery, mail-order operation, creamery, and training business.Booming business and loyal customers are proof enough that the Zingerman's team knows a thing or two about customer service. Now in Zingerman's Guide to Giving Great Service, co-founder Ari Weinzweig shares the unique Zingerman method of treating customers, giving the reader step-by-step instructions on what to teach staff, how to train them, how to implement the training, how to measure their success, and finally, how to reward performance.Some of Zingerman's time-tested principles:Customers who get a great product but poor service won't be as loyal as those who are disappointed with a product but get great service.You'll get more complaints if people believe you care enough to listen to them. And that's a good thing.Employees who are rewarded, respected, and well cared for treat customers the same way.
Price: 8.95 USD
Location: San Diego, California
End Time: 2025-02-05T00:17:04.000Z
Shipping Cost: 4.63 USD
Product Images
Item Specifics
Restocking Fee: No
Return shipping will be paid by: Buyer
All returns accepted: Returns Accepted
Item must be returned within: 30 Days
Refund will be given as: Money Back
Signed By: Ari Weinzweig
Signed: Yes
Ex Libris: No
Features: Dust Jacket
Original Language: English
Intended Audience: Adults
Inscribed: Yes
Book Title: Zingerman's Guide to Giving Great Service
Item Length: 8in.
Item Height: 0.8in.
Item Width: 5.1in.
Author: Ari Weinzweig
Format: Hardcover
Language: English
Topic: Customer Relations, Sales & Selling / General
Publisher: Hyperion Press
Publication Year: 2004
Genre: Business & Economics
Item Weight: 7.7 Oz
Number of Pages: 144 Pages
